Barclaycard have this system where you have to ring their call centre to let them know your replacement cards have arrived okay. This is okay in principle, however, I tried to get through for a week always getting the 'I'm sorry we are currently experiencing a high volume of calls, you may find it more convenient to call back later'. Again okay in principle.
When I finally get through I find out that it is an automated service and it takes me through a couple of options and then let's me hang up! WTF who heard of a computer unable to handle a high volume of calls? I mean, honestly.
Call centre madness
- Mike
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Call centre madness
Mike
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- johnriley1uk
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Re: Call centre madness
The computer has narcolepsy and sleeps most of the day...
Re: Call centre madness
Heh, it does seem weird, but it's simply because they likely still have a limited number of inbound lines available at any one time. I'm guessing they're just too tight to pay for more inbound lines, which is understandable in the current climate.
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- Mike
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Re: Call centre madness
It was just very frustraiting that it has cost my mobile bill about £2-3 just to confirm that a card has been received. Not really very good customer service (though I suspect they get some money back for the number).
Mike
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