Just thought I would post an note about two computer issues I had recently.
1) Ordered a new 2tb hard disk from Amazon and it kept disconnecting from my computer randomly giving me an error on the computer saying it would corrupt my files unless I disconnected correctly (ie safely eject hardware options). This would happen every 20-30 minutes which is rather annoying. Anyway. I reported the fault with Amazon on Saturday morning and requested a replacement. AMAZINGLY the replacement was on my desk at work by 11am Monday morning. Less than 1 working day to get the replacement, free postage back and no charge for the problem. Absolutely service in my opinion and probably faster than I could have returned it to the shop. Not only that but I have had an overlap between receipt and sending back the faulty disk which enables me to do a zero sweep of the drive to eliminate all my data.
2) Wireless box from O2 was emitting a high pitched wine. It was VERY annoying so I called O2 on Saturday morning. They tried standard procedure to fix the problem (which broke the wireless as it happens). Anyway I convinced them that sending a new box was required (without any difficulty). This too was at home by Monday afternoon and less than 1 working day to get the replacement. Freepost bag to send back the faulty equipment too. Another service.
Well done Amazon and O2 Broadband.
Computer Issues
- Mike
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Computer Issues
Mike
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http://www.rileyuk.co.uk
Also see: http://www.dragonsfoot.org
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http://www.rileyuk.co.uk
Also see: http://www.dragonsfoot.org
- johnriley1uk
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Re: Computer Issues
This is so sharp it's amazing.
In the days when we had the fictitious and legendary "service" bloated over-manned and grossly inefficient companies would argue and agrgue about every problem. Getting replacements was like extracting blood from a stone.
In the days when we had the fictitious and legendary "service" bloated over-manned and grossly inefficient companies would argue and agrgue about every problem. Getting replacements was like extracting blood from a stone.
- Mike
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Re: Computer Issues
I was impressed. They had the faulty drive was recieved at the Amazon returns centre by Friday. The overlap was nice because it meant that I was able to securely format the old drive to remove all my personal information. I could not afford the time to do a 7 sweep delete format as it would have taken about 7 days!
Mike
-------------------------------------
http://www.rileyuk.co.uk
Also see: http://www.dragonsfoot.org
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http://www.rileyuk.co.uk
Also see: http://www.dragonsfoot.org
Re: Computer Issues
It is a interesting sharing.........