Call centre madness

[Mike]

Barclaycard have this system where you have to ring their call centre to let them know your replacement cards have arrived okay. This is okay in principle, however, I tried to get through for a week always getting the 'I'm sorry we are currently experiencing a high volume of calls, you may find it more convenient to call back later'. Again okay in principle.

When I finally get through I find out that it is an automated service and it takes me through a couple of options and then let's me hang up! WTF who heard of a computer unable to handle a high volume of calls? I mean, honestly.

[johnriley1uk]

The computer has narcolepsy and sleeps most of the day...

[mr_e]

Heh, it does seem weird, but it's simply because they likely still have a limited number of inbound lines available at any one time. I'm guessing they're just too tight to pay for more inbound lines, which is understandable in the current climate.

[Mike]

It was just very frustraiting that it has cost my mobile bill about £2-3 just to confirm that a card has been received. Not really very good customer service (though I suspect they get some money back for the number).