rileyuk.co.uk

Just thought I would post an note about two computer issues I had recently.

1) Ordered a new 2tb hard disk from Amazon and it kept disconnecting from my computer randomly giving me an error on the computer saying it would corrupt my files unless I disconnected correctly (ie safely eject hardware options). This would happen every 20-30 minutes which is rather annoying. Anyway. I reported the fault with Amazon on Saturday morning and requested a replacement. AMAZINGLY the replacement was on my desk at work by 11am Monday morning. Less than 1 working day to get the replacement, free postage back and no charge for the problem. Absolutely service in my opinion and probably faster than I could have returned it to the shop. Not only that but I have had an overlap between receipt and sending back the faulty disk which enables me to do a zero sweep of the drive to eliminate all my data.

2) Wireless box from O2 was emitting a high pitched wine. It was VERY annoying so I called O2 on Saturday morning. They tried standard procedure to fix the problem (which broke the wireless as it happens). Anyway I convinced them that sending a new box was required (without any difficulty). This too was at home by Monday afternoon and less than 1 working day to get the replacement. Freepost bag to send back the faulty equipment too. Another service.

Well done Amazon and O2 Broadband.

This is so sharp it's amazing.

In the days when we had the fictitious and legendary "service" bloated over-manned and grossly inefficient companies would argue and agrgue about every problem. Getting replacements was like extracting blood from a stone.

I was impressed. They had the faulty drive was recieved at the Amazon returns centre by Friday. The overlap was nice because it meant that I was able to securely format the old drive to remove all my personal information. I could not afford the time to do a 7 sweep delete format as it would have taken about 7 days!

It is a interesting sharing.........